Library of Services

Accuro (Care Services)

Accuro (Care Services)
Accuro

Accuro provides social and leisure opportunities for children/young people and adults from the age of 8 plus. We aim to increase, confidence, self esteem and independence through a range of clubs and activities in Uttlesford, Harlow and Epping. Please contact us to find out what is available in your area


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Accuro (Care Services)

Accuro (Care Services)
Stay and Play

Accuro's new Stay and Play 'drop in' sessions will provide an opportunity for children under 8 with a disability to meet and make friends as they start their lifelong journey with Accuro. 

Stay and Play also provides an opportunity for parents and carers to meet, talk, gain support from one another.


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Accuro (Care Services)

Accuro (Care Services)
Young Adult Friendship Scheme

Our NEW Young Adult Friendship Scheme offers fun activities for young adults with a learning disability in Halorw, Uttlesford and Epping, to socialise and make friends in a safe, supportive environment.


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Action for Family Carers

Action for Family Carers
Activity groups for people with Dementia or Memory Problems

Our groups help people with Dementia or Memory problems and their Carers.

Keeping Active groups offer the change to engage in a wide range of physical activities.

The Active Minds group consists of activities that stimulate mind and memory.

Both groups offer the chance to socialise and have fun.


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Action for Family Carers

Action for Family Carers
Feeling Good, Caring Well

Our new initiative to help support Carers with their Physical, Emotional and Mental Wellbeing

Coming to an area in Essex near you!

Activities include :

Stress Reduction Techniques, Head/Neck Massage, Light Physical Fitness, Reflexology and Outdoor Activities

 


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Action for Family Carers

Action for Family Carers
Young Adult Carers (ages 16 - 24)

If you're aged 16 - 24 and are feeling overwhelmed, frustrated, tired, or just missing out on opportunities your friends take for granted, we can help. We provide Young Adult Carers support and information when it is needed through social opportunities, while providing support for your family.


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Action for Family Carers

Action for Family Carers
Young Carers (ages 6 to 18)

Support for young people aged 6 to 18 who help to care for a family member. This person may have a long term illness, a physical or sensory impairment, mental health problems or a drug or alcohol addiction


This service offers home visit services

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Action On Addiction

Action On Addiction
M-PACT

Our highly acclaimed Moving Parents and Children Together Programme (M-PACT) is a whole family, structured support programme which aims to improve the well-being of children and families affected by substance misuse.  The program provides a weekly space to share, to learn, to be heard and affirmed but also to be challenged.  

The programme structure is made up of 10 sessions. 8 core sessions one day a week followed by an individual family meeting in week 10, to review the programme and to make future plans, there is a reunion for all families 12 weeks after the review session. Transportation is provided for the families if needed.

Criteria for MPACT: *The children and young people are generally between the ages of 8-17; *Family members affected by substance misuse can also participate, such as nan, aunty, uncle, grandad; *Families affected by substance misuse.


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Active Essex

Active Essex
ActivAte Holiday Clubs

Active Essex are once again running fun-filled holiday clubs for children and young people across Harlow, Uttlesford and Epping Forest, on behalf of Essex County Council. This support is free for primary and secondary aged children who are eligible for benefits based free school meals, as well as those from low income working families who would benefit from this support. Clubs will feature a variety of physical and enrichment activities, fun food education and a nutritious meal for every child. All clubs are inclusive, plus there are dedicated SEND and Mental Wellbeing Hubs available for children with additional needs.

Families can book spaces within mainstream clubs, SEND Hubs and Mental Wellbeing Hubs on the Active Essex website – https://www.activeessex.org/children-young-people/essex-activate/bookings/

 

 


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Active Essex

Active Essex
Find Your Active

Find Your Active is here to support you in taking your first steps to a more active lifestyle.

Starting a new activity can be daunting, but there is an activity out there that suits your needs and your lifestyle. Whether you have never exercised before, used to be involved in an activity but haven't for a while, enjoy moving but have a pre-existing health condition so are a little nervous, or just want to explore something new, Find Your Active is here to help.

Visit our website for our activity finder. https://www.activeessex.org/find-your-active/


CM1 1QH

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Adult Mental Health Wellbeing Team

Adult Mental Health Wellbeing Team

The Adult Mental Health and Wellbeing Team provide short term support for people with mental health and emotional issues such as • Anxiety • Low mood • Stress • Depression.  We work with you to improve your wellbeing and quality of life, for you to regain control and move forward. We are NOT a 'crisis' response mental health team. We CANNOT support you if you're in contact with Secondary Mental Health services provided by EPUT, e.g psychiatrist or Specialist Mental Health team. We operate Mon-Fri only.


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Affinity Water

Affinity Water
Free Home Water Efficiency Check

Great news!  We offer Home Water Efficiency Checks to help you save water, save energy and save money.  Each visit takes between 30-45 minutes and is worth around £80 but is absolutley FREE to our Affinity Water customers!

A trained technician will:

  • Check for leaks
  • Fit effective water saving devices where possible
  • Identify ways you can save water and energy to reduce your bills
  • Provide water saving advice to fit into your lifestyle.


AL10 9EZ

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Age UK

Age UK
Social Prescriber Epping Forest South PCN

Social Prescribing helps GP practices explore non medical practical services that may support patients to improve their health, well being and independence


This service offers home visit services

IG10 1SZ

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Age UK Essex - Befriending

Age UK Essex - Befriending
Befriending Service

Telephone Befriending - we provide a weekly telephone call for a friendly chat.


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Age UK Essex Advocacy, Information & Advice Service

Age UK Essex Advocacy, Information & Advice Service
Advocacy, Information & Advice Service

Supporting the Community provides practical advice and information around benefits, housing, social care, legal issues, bereavement and local services.


This service offers home visit services

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Alzheimer's Society

Alzheimer's Society
Dementia Connect Essex Professional Referrals

Through Dementia Connect our expert Dementia Advisors provide information, practical guidance and support to help those living with dementia cope with day-today challenges and prepare for the future, connecting them to the right support, at the right time, in the right way. 

Please submit referrals using the weblink provided.

If you haven’t registered with Dementia Connect before, click ‘get a referral ID’. It only takes a minute or two to register, and you can then use the referral form using your email address straight away.


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Alzheimer's Society

Alzheimer's Society
Dementia Connect Support Service

Through Dementia Connect our expert Dementia Advisors provide information, practical guidance and support to help you understand dementia, cope with day-to-day challenges and prepare for the future, connecting you to the right support, at the right time, in the right way. They work with people worried about their memory, people with dementia, their carers and family members to identify their needs and to put in place personalised effective support plans to address these.


This service offers home visit services

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Better Divorce Course

Better Divorce Course

The purpose of this online course is for you to achieve a 'better divorce' than you would if you weren't on the course.  It will help you to:  Transition to a life which comes after divorce/separation; Do what is best for any children in your family; Reduce the emotional and financial cost of the divorce/separation process.

Course content will include: Approaching divorce in terms of 6 key areas - children, home, finances, career, interests and relationships; Learning how to look after yourself during the divorce proceedings and build resilience; Defining goals and plans as you move through the divorce process; Joining a network of people who are also experiencing divorce or separation and who can support or challenge you.   The course is free, however you will need internet access.  Members of the public can request a space via the Better Divorce Course website.


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British Red Cross

British Red Cross
Mobility Aids

We provide a range of mobility aid equipment for loan and sale. Equipment includes wheelchairs, commodes, highback chairs, raised toilet seats and walking aids.


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BT

BT
Home Essentials

Stay connected with our low-cost broadband and phone plans. Available if you’re on specific benefits, they’re perfect for everything from accessing services to video calls and streaming TV.

Home Essentials broadband includes: Guaranteed speeds, strong and reliable wi-fi, unlimited broadband and security as standard.


EC1A 7AJ

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Buckhurst Hill Money Advice Service

Buckhurst Hill Money Advice Service

Buckhurst Hill Money Advice Service is a volunteer staffed debt advice service run in Buckhurst Hill and surrounding areas. We are affiliated to Community Money Advice - a national organisation providing debt advice – and have access to their support and systems. All our advisers are FCA registered and our organisation carries all the usual insurances and accreditation.

We provide free debt advice and management plans for people within the community at no cost to the debtor or the creditor.  We have links with many similar organisations serving those who are struggling with money problems and we have cross referral links in place to facilitate holistic assistance to families and individuals in need.


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CanalAbility

CanalAbility

Provides fully adapted and accessible canal boats to enable people with disabilities to enjoy relaxing and uplifting holidays and day trips on the river. Our boats are adapted not only so that people with mobility difficulties can get on to and around the boats, but also offer facilities such as hoists and remote steering.


CM20 2QS

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CARA

CARA
Centre for Action on Rape and Abuse

We offer a confidential and non judgemental support service for survivors of sexual abuse and violence. This could have occurred recently or in the past and could involve a stranger, a relative or someone you know.

To make a referral please use CARA's online form:

https://www.dpmscloud.com/external/referralformorgessex


CM6 1DQ

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Carers First - Adult Carers

Carers First - Adult Carers
Adult Carers

A community-based service which supports carers to sustain their caring role whilst maintaining their own health and well being. If you look after someone......who looks after you? You can contact us to talk about your caring role and discuss any support you may need.


This service offers home visit services

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Changing Pathways

Changing Pathways
Children & Young People Domestic Abuse Service

We provide services for children and young people in Harlow and Epping Forest who are currently experiencing domestic abuse. We focus on listening to survivors and together decide the support required to enable them to take their first step on a pathway to rebuilding their lives. Click 'Details' on how to refer.


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Citizens Advice Epping Forest District

Citizens Advice Epping Forest District
Advice Service

Due to the COVID-19 outbreak the CA Epping Forest District is delivering telephone advice only (no face to face appointments) on Tuesday to Thursday 9.30am to 2.30pm until further notice:

Free Adviceline - 0808 278 7855 - Opening times: Tuesday to Thursday 9.30am to 2.30pm

We are offering very limited telephone advice for debt via our adviceline number where the client will be offered a telephone debt advice appointment if necessary.

We help to resolve your problems related to benefits, money, debt, relationships, housing, employment, legal, consumer and discrimination. We help by listening, explaining your options, making phone calls, writing letters, completing forms, negotiating on your behalf, directing you to other useful organisations, and campaigning about unfairness. Advice Quality Standard registered.


This service offers telephone advice services

This service offers home visit services

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Citizens Advice Epping Forest District

Citizens Advice Epping Forest District
Universal Help to claim service

Due to the COVID-19 outbreak we are delivering a telephone only service from Tuesday to Thursday 9.30am to 2.30pm until further notice.

Support to apply for Universal Credit is available from our Help to Claim service by telephone and  webchat:

Help to Claim - 0800 144 8444
https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/#h-our-help-to-claim-service

Do you need help to make a new Universal Credit claim? At Citizens Advice Epping Forest we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment. Our trained advisers can help you to: - Set-up your Universal Credit account - Complete your claim to-dos - Verify your identity - Make sure you’re providing the right evidence to the Jobcentre - Understand what Universal Credit will mean for you


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Citizens Advice Harlow

Citizens Advice Harlow
Law Clinic

We are a Law Clinic at Citizens Advice Harlow offering free half hour appointments with specialist solicitors who can cover a wide range of legal issues including family, employment, immigration, consumer, criminal and housing.  For residents outside Harlow, please contact Essex Adviceline in the first instance on 0808 278 7856 or Hertfordshire Adviceline on 0800 144 8848. Your client can ask the Adviceline Adviser to refer them to Harlow Citizens Advice for a Law Clinic Appointment or they can be referred via Frontline by you.

A referral to the Law Clinic does not guarantee an appointment as your client may be asked to follow the initial advice provided in the first instance. 


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Citizens Advice Harlow

Citizens Advice Harlow
Warm Homes Essex

Warm Homes Essex is a service set up to help people in our community improve their health through practical advice for fuel poor households.

We can help you in a number of different ways with fuel debt, benefit entitlements, emergency fuel payments, saving energy, and getting the best tariffs for you.


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Community 360

Community 360
Essex Family Support Service

Support for families in Essex including children & young people 8 to 19 years with LOW LEVEL 1 and 2 needs. Help to improve relationships, behaviour, social connections and emotional health and wellbeing. In addition to signposting to local services and activities a Volunteer Family Mentor may be allocated to give up to 10 weeks of support.


This service offers home visit services

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Community Agents Essex

Community Agents Essex

Supporting independent living through social inclusion: getting out and about; increase confidence to go shopping, visit neighbours or other places; mobility in the home; adaptations for ease/safety; meeting people; local groups/activities to make new friends; healthy eating/living; practical support/information.


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Cruse Bereavement Care Epping Forest

Cruse Bereavement Care Epping Forest
Cruse & St John's Loughton Bereavement Support

Do you feel in need of the company of others who have also been bereaved?  Don't feel alone in your grief.  Our Bereavement Support Group at St John's will restart on 28 April 2021 and from then on every last Wednesday of each month between 2.30pm and 4pm.  We will be socially distanced and all attendees must wear a mask.   

Come and join us and chat with others in a similar position.  Cruse volunteers and the Church bereavement team will be there to listen on a one-to-one basis if you wish to talk.  Unfortunately, we cannot provide refreshments at this time but you are welcome to bring your own.  No need to book a place.  Just turn up at the Church Hall, St John the Baptist Church, Loughton.


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Cruse Bereavement Care Epping Forest

Cruse Bereavement Care Epping Forest

Bereavement Care suitable for children, young people and adults throughout Epping Forest.

Cruse Bereavement is a national charity which is dedicated to supporting and talking to those who have lost a loved one. Our volunteers are specifically trained to help adults and children through incredibly difficult time.


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cst.today

cst.today
CST.Today

Due to covid restrictions we now offer one to one Cognitive Stimulation Therapy online. This is a fun way to help improve memory and confidence and bring back the joy of life! Family carers are welcome to join in with the session too.


CM23 5QJ

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CVS Uttlesford

CVS Uttlesford
Essex Shed Network

A community shed offers a safe space where men share the tools, skills, experience and resources they need to work on projects of their own choosing at their own pace. They are places of skill-sharing and informal learning, of individual pursuits and community projects, of purpose, achievement and social interaction.


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Deafblind UK

Deafblind UK
Deafblind Organisation

The Deaf Blind Organisation offers support and guidance to deafblind people, their carers, family and friends, as well as professionals working with people who have a loss of both hearing and sight.  We also offer The Befriender service for those who are feeling lonely. We’re also keen to help those recently diagnosed, using the befriending process as a means to prevent social isolation.  Our popular Peer Support & Social Groups provide those with both sight and hearing impairments plus their carers an opportunity to meet people and make friends.


PE7 8FD

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Defence Medical Welfare Service

Defence Medical Welfare Service
Welfare Service

Since 1943 the Defence Medical Welfare Service (DMWS) has been providing a unique, highly responsive and professional medical welfare service to those who serve the nation. Our welfare officers provide practical and emotional support to frontline staff during times of physical or mental ill health to improve wellbeing and recovery.

DMWS Welfare Officers work with patients when their medical needs are being met but when other issues, problems or social influences may be distracting them from their recovery. We provide practical and emotional support to ensure that no family goes through the worry of injury or illness alone.


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Dementia Adventure

Dementia Adventure
Holidays and Short Breaks

If you or someone you love is living with dementia you may feel that holidays are no longer an option. Perhaps, traditional models of respite that separate families don’t appeal to you. We may have the answer. We offer small group, supported holidays for people with dementia and their partners, family, friends or carers to enjoy together.

Our holidays are subsidised through fundraising to enable as many people living with dementia to benefit as possible. Our trained team and expertly planned itineraries mean you can have the holiday you have been hoping for. Whether you want to relax by the coast or walk up mountains, we have something for everyone


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Dogs Trust Freedom Project

Dogs Trust Freedom Project
Dogs Trust

The Dogs Trust Freedom Project is a free dog fostering service for people fleeing domestic abuse and going into refuge or emergency accommodation. This service is available across Essex and Hertfordshire. This is a free service and all the dog's expenses are covered by Dogs Trust.


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Early Supported Discharge Team, St Margaret's Hospital

Early Supported Discharge Team, St Margaret's Hospital
Early Supported Discharge Service

The Early Supported Discharge (ESD) service provides specialist stroke rehabilitation in patient’s homes following discharge from acute hospitals.  Providing intensive treatment for patients and advice and support for carers.


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ECL Hub

ECL Hub
ECL Loughton Hub

Our service provides support for adults with a learning disability and/or physical disability aged 18 plus. We aim to empower and encourage people to be independent in making choices of activities within the service and attend groups in the local community. We work in a person-centred way and tailor our support to benefit individuals.


IG10 3TD

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ECL Sensory Service

ECL Sensory Service

Face-to-face delivery of this service is temporarily suspended.  But if you wish to speak with us regarding any sight or hearing loss issues then please call us on 03330133262 or email:  sensoryservices@essexcares.org 

We are a team of sensory specialists delivering needs-led and person-centred services to people with sight, hearing and dual sensory impairments, their families, carers and the wider community. Our high quality services are focused on early intervention, improved wellbeing and maximising independence.


This service offers home visit services

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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Active Living

Active Living is a place for people to start their physical activity journey and an opportunity to build their confidence with exercise with our support.

Following on from this six week programme, participants are able to stay with the Active Living group if that works for them or we also have other Community Fitness Classes available for them to try including Pilates, Keep Fit (Get Active) and our most popular session for our Active Living members to try, our Strength and Balance class. 

 


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Active Living for people with disabilities

Active Living for adults with Learning difficulties and disabilities is a brand-new programme which is accessible for all adults with learning difficulties or any disabilities. This healthy lifestyle programme will consist of a weekly session which is 20 minutes of seated theory work where participants will learn how to lead a healthy lifestyle. This will include factors such as healthy eating, personal hygiene, relationships and friendships, healthy alternatives and many more. We will then participate in 40 minutes of physical activity and this will be something new each week.

All participants will need to fill in a registration/referral form to give us a better understanding when it comes to meeting the individual. 


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Cycling for Health

The Cycling for Health programme is a series of weekly led rides in the Epping Forest and Lee Valley regional Park organised by Epping Forest District Council. Rides take place on a weekly basis and bike hire is also available. Routes are generally traffic free and differ in intensity.


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Dance Connect

Dance Connect is a fun and inclusive dance group for those living with dementia that will use a variety of energetic, calming and mellow music from the last 7 decades to stimulate memories and discussion and get your toes tapping.

This is a welcoming and fun atmosphere where everyone can work at their own level.

This dance group will run for 10 weeks fortnightly on a Wednesday 11am-12pm from 9th June 2021


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
DevelopMe Hub

DevelopMe is a digital hub which supports you in getting a job, changing career or further developing your skills and personal development. The hub is packed with interactive tools, e-learning content and the latest job opportunities, all designed to help you navigate today's job market and grow in confidence. You'll get access to our CV Builder as well as Interview Simulator to build your confidence for future interviews. This service is free.

To register go to: https://www.eppingforestdc.gov.uk/community/developme/


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Epping Forest Inclusion Project

The Epping Forest Inclusion project supports children and young people aged 3-25 with a learning difficulty or disability. We run a term timetable filled with activities as well as a school holiday programme. We currently support many families across the Epping Forest District and offer parental and sibling support too.


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Football V Fat

The weight loss programme which will help you get back into shape through playing the beautiful game. Our weekly session will allow you to play football, relieve stress and lose weight! Our weekly weigh ins will help us support your weight loss journey, Players must have a BMI of over 27.


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Lifewalks

Lifewalks is a walking for health scheme organised by Epping Forest District Council Community and Partnerships. Lifewalks is approved by local doctors and hospitals and the West Essex Clinical Commissioning Group. Lifewalks offers a choice of group walks, led by trained staff. Walks are across the whole of the Epping Forest District so you will find one near you. You do not have to live in the District to join Lifewalks. Health walks are not ‘power’ walks. You just need to walk as though you are a bit late for an appointment. Fast enough to get warm, but not sweaty. Breath a little faster, but still able to talk normally. You walk at a speed that is suitable for your ability and level of fitness


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
MiLife

MiLife C19 is a new secondary school resource and webpage for schools, parents and pupils aged 12 – 18 years. It has been designed to help boost young people's emotional wellbeing. https://www.rbf.org.uk/milifec19

The program gets everyone talking about mental health in school and out of school, the benefits can be huge for the pupils that need some extra support on looking after their own mental health. The bespoke 10-part programme has been developed by young people for young people, to assist and develop pupil’s resilience and wellbeing during the Covid 19 recovery period.

MiLife C19 Introduction film. https://youtu.be/qUaGz3HWIZY


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Museum Movers

Museum Movers are fun, informal dance sessions, designed to promote health, well-being and freedom of movement. You are welcome to do a seated version or can challenge yourself by performing the moves standing. 

Please wear clothes that are comfortable to move in.


Details Reviews £
EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Ongar Puzzle and Games Club

Come along for a chat and a cup of tea over a jigsaw puzzle and a few friendly rounds of your favourite board games. Free to join. All ages welcome.  Starts Thursday 16th September and runs very Thursday from 10 a.m. to 12.00 p.m.


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Pilates

Pilates - a gentle core strength and flexibility class for all ages.  Pilates will help to improve posture balance and mobility.  Must be booked online in advance £5.20 per session.

 

 

 


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Social. Active. Strong (Falls Prevention)

Social. Active. Strong. is a falls prevention service for adults aimed at reducing their chance of falling by increasing their strength and mobility. It is a FREE 12 week progressive physical activity programme, consisting of low impact exercises in structured classes. Our qualified instructors will be able to tailor the session to meet participants' needs, whist ensuring a friendly and social atmosphere to help adults of any age improve their wellbeing.


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Street Athletics

Play fun games with our coachea and get a better understanding for Athletics in general. Each week will be different but we guarantee you'll have fun! Work on skills such as co-ordination, agility and speed all while having fun. Have a go at sports you've never tried before like Shotput and Longump!


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Street Tennis

Street Tennis is all about having fun and playing games. Come and join us for fun and exciting tennis based games to help develop basic skills, and abilities.

£3 per session - first session is free!

Visit our website to book your session.


Details Reviews £
EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Walking Football

Walking Football is a slow paced version of the beautiful game and is aimed at getting you back playing the sport you love. It is designed specifically to help you keep an active lifestyle despite age or injury. This is a fun relaxed social session aimed at getting you playing football again. Each session is £2.50 - the first session is free!  No need to book - just turn up.

The social side is also a huge part of why Walking Football is becoming so popular across the nation. Weekly sessions give people a chance to make new friends, who share a common interest!

 


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Wildcats

The perfect introduction to football for girls aged 5-12. This session is fun, safe and engaging and the perfect way to kickstart girls involvement with football. Our weekly session will help you learn new football skills, have fun and make friends!


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EFDC - Community, Culture and Wellbeing

EFDC - Community, Culture and Wellbeing
Zoom Fitness Classes

A range of Zoom fitness sessions running throughout the week: Get Active - A class of bodyweight exercises including aerobic, strength and balance practice. Put some music on and get moving! Suitable for all abilities and levels as there will be different options for each exercise. Tuesdays 19:00-19:30 and Fridays 10:00-10:30 every week. £2 per class.

Revive Class - A session including Pilates, Stretching and Mindfulness to get you moving in the middle of the day. 13:00-13:30 Tuesdays and Fridays every week. £2 per class.

 


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EFDC Customer Services

EFDC Customer Services
Customer Service Contact Centre

*** You can contact our service via our phone line or email.  There is no customer contact face-to-face currently. ***

Contact the Customer Service Contact Centre at Epping Forest District Council. We are able to refer or signpost you on issues including Benefits, Council Tax, Homelessness, General Housing enquiries as well as advising on bin collections and environmental enquiries etc.


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EFDC Housing Management and Home Ownership

EFDC Housing Management and Home Ownership
Estate and Land

Estate inspections Clearance of communal areas following fire risk assessments Estate enhancements The use or misuse of the council’s housing land


This service offers home visit services

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EFDC Housing Management and Home Ownership

EFDC Housing Management and Home Ownership
Income Recovery Team

Collection of rent, rent arrears and other charges relating to rent.


This service offers home visit services

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EFDC Housing Management and Home Ownership

EFDC Housing Management and Home Ownership
Neighbourhoods

Tenancy sustainment Tenancy breaches Tenancy succession Anti-social behaviour from council tenants Tenancy Audits Changes to tenancies


This service offers home visit services

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Employ-Ability

Employ-Ability
HeadsUp

HeadsUp offers employment support to people who have/are experiencing common mental health problems such as anxiety, low confidence, and depression. We work with participants on their wellbeing and resilience along with practical job seeking skills.

We work with you to develop your self-confidence, resilience, and well-being, as well as helping you with the practical aspects of finding a job. 


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Epping Forest Careline

Epping Forest Careline

Careline install telecare equipment and provide a monitoring service for clients in Epping Forest. Careline alarms helps older and vulnerable people live worry-free in their own homes whilst providing comfort and peace of mind for friends and loved ones.

A Careline alarm is perfect for anyone who could be vulnerable at home, including older people, disabled people, people with health problems and people at risk of violence or theft. Careline alarms are especially useful for people at risk of falling.


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Epping Forest Community Transport

Epping Forest Community Transport

We offer a service that meets the needs of local people who, for various reasons, are unable to use conventional public transport. The service offers a lifeline in both rural and urban areas, and includes the elderly, disabled or those who are rurally isolated and unable to access public transport.


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Epping Forest District Council

Epping Forest District Council
Community Champions

EFDC runs and supports health, wellbeing, community and culture throughout the district. This is done through events, projects, training, workshops and more.


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Epping Forest District Council

Epping Forest District Council
Community Safety & Safeguarding

The Homesafe scheme helps older residents feel safe in and around their home, by making it safer and more secure by reducing the risk of accidental falls or loss through fire or inadequate security. 

We can help with security measures such as door and window locks, spy holes and key safes, as well as with Fire Safety and prevention - smoke alarms, carbon monoxide detectors etc.

 


This service offers home visit services

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Epping Forest District Council

Epping Forest District Council
Epping Forest Sanctuary Scheme

Epping Forest District Council provides a sanctuary scheme for victims of Domestic Abuse.  All agencies should complete a DASH risk assessment if a victim presents with Domestic Abuse.  Once a DASH has been completed and it is believed home security improvements would be beneficial a referral can be made to the Sanctuary Scheme by clicking 'REFER' on this page.  (You must log in to www.eppingforestfrontline.org.uk or the Frontline app to access this referral route and see the 'REFER' option.)

The victim must live within the Epping Forest District.  When a referral has been made, a member of EFDC's Community Resilience Team will be in contact with the referrer to discuss the case further. All applicants will be contacted by EFDC's Homelessness Team prior to a referral for consideration for works to be undertaken is made. This service is funded by Epping Forest District Council and the Epping Forest Community Safety Partnership.


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Epping Forest District Council - Private Residential

Epping Forest District Council - Private Residential
Grants and C.A.R.E. Handyperson Service

THE HANDYPERSON SERVICE HAS BEEN TEMPORARILY SUSPENDED.

Handyperson service:  Reputable contractors carry out small low cost repairs, home security and falls prevention work for older home owners and tenants. Work to gas or electric appliances, decorating or fencing is excluded.

The Grants Team provide financial help with repairs, improvements, energy efficiency measures and disabled adaptations to your home


This service offers home visit services

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Epping Forest District Council - Private Residential

Epping Forest District Council - Private Residential
Private Sector Housing

We help people who have concerns about the condition of their home, which is affecting their health and safety (e.g. poor heating, damp and mould, disrepair, overcrowding). We can also help tenants who rent their homes and are experiencing harassment or illegal eviction by their landlords.


This service offers home visit services

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Epping Forest District Council Benefits Division

Epping Forest District Council Benefits Division
Benefits Division

Benefit Advice for residents in Epping Forest on low incomes.

Our main office is in Civic Offices, High Street Epping.

 

We also have an office at The Limes Farm Centre, Chigwell, IG7. This office is open on Wednesdays only between 9am amd 4:30pm.


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Epping Forest Foodbank

Epping Forest Foodbank

Epping Forest Foodbank (formerly Loughton Foodbank) is part of the Trussell Trust network of Foodbanks across the UK. The Foodbank provides a minimum of 3 days emergency food to local people in crisis who have been referred by a frontline care professional. Volunteers greet and help signpost to further organisations to help resolve their underlying crisis.


This service offers home visit services

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Epping Forest Neighbourhood Watch

Epping Forest Neighbourhood Watch
Neighbourhood Watch

To provide advice and support relating to crime prevention, reducing the fear of crime, and assisting in the detection of crime by providing timely information to the police.

Fighting crime in Epping Forest,  by helping neighbours to help themselves. The main aim of Neighbourhood Watch is to reduce the level of crime and encourage a ‘neighbourly’ spirit.

Help everyone feel a little bit safer, knowing there are neighbours out there who care enough to dial 999 or 101, when something is going on!


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EPUT -  West Essex Macmillan

EPUT - West Essex Macmillan
Cancer Information and Support Service

Support and information to anyone who has concerns about cancer, their relatives, friends and carers. We offer befriending and respite support in your own home. We can provide details of other local and national cancer support agencies and services and benefits advice. We provide a supporting service to allow patients, relatives and carers to access suitable national and local information about cancer, cancer prevention and local services.


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EPUT - MS Nurse Specialist

EPUT - MS Nurse Specialist
MS Nurse Specialist

The MS Nursing Service offers support and guidance for people with MS from diagnosis onwards. I offer advice regarding treatment options, symptom management, general support for the patient and their family, onward referral to appropriate services and liaison between the community team and acute services.


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EPUT - Single Point of Access

EPUT - Single Point of Access
Single Point of Access

The Single Point of Access service (SPA) is the referral coordination centre for Community Services.  

Provided by community nurses, case managers, occupational therapists, physiotherapists, speech and language therapists, dieticians, respiratory nurses and palliative care providers.

Open 8am to 9pm, 7 days a week, including Bank Holidays. 


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Essential Living Fund

Essential Living Fund

If you find yourself in need of some help this winter, the Essential Living Fund can help pay for heating, electricity, water and food.  We can also help you get essential household items like a fridge, cooker or table.

To get a grant you must live in Essex and be aged over 16.

Visit www.southend.gov.uk/elfforessex OR if you are vulnerable or have no access to the internet call 0300 7900124 (calls charged at standard rate).


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Essex Befriends

Essex Befriends
Befriending

Whether you are feeling lonely, isolated, have stopped doing things you once loved, or generally lack confidence; we are here to help.

We offer a range of support including telephone, face to face and email befriending. You can start to build confidence, develop new connections and get back to doing something you love or find new interests.


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Essex County Council

Essex County Council
Family Innovation Fund Early Help Services

These Early Help Services have been commissioned by Essex County Council and are for children, young people and parents/carers with low level needs, as detailed in the Essex Effective Support for Children and Families.

Parents and young people (over 13) may self-refer.

http://www.escb.co.uk/


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Essex County Council

Essex County Council
The Attendance Specialist Team (West Essex)

The Attendance Specialists offer strategic support to schools regarding school attendance, and advice/guidance to parents regarding school attendance. The Attendance Specialist Team encourages members of the public to contact us where it appears that a child or young person may not be receiving a suitable education at school or otherwise. This information will be shared with ECC's Children Missing Education Team to investigate the circumstances and seek to remove any barriers which are preventing the child or young person from accessing a suitable education. Where schools are concerned about absence levels, they will seek to work with parents/carers to address these concerns and where attendance does not improve, may consider referring the matter to ECC Attendance Compliance Team.


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Essex County Council - Library Services

Essex County Council - Library Services
Home Library Service - Epping

Essex Libraries provide a home library service for anyone unable to use a library due to disability, or because they have caring responsibilities for someone who is ill or disabled. We aim to provide a range of books and other materials tailored to the individual's taste.


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Essex County Council Youth Service

Essex County Council Youth Service
Good Man - Male Mentoring Programme

Good Man is a five week male mentoring programme for boys and young men who are at risk of entering into abusive relationships in the future and/or are at current risk within an abusive relationship. It can be delivered on either a group work or 1:1 basis, depending on need. The areas covered include: Making relationships work; Relationships in a digital world; Confidence; Manners and respect; Consequences; and Healthy relationships.


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Essex County Council Youth Service

Essex County Council Youth Service
Prison No Way

Prison No Way is an interactive, practical and varied programme for young people who are becoming increasingly susceptible to being drawn into criminal activity, whether they are aware of this or not. The project looks to educate young people by exploring the realities of crime and offering insights into the consequences and relevant processes.


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Essex County Council Youth Service

Essex County Council Youth Service
Sisters In Strength - Female Mentoring

Sisters In Strength is a five week mentoring programme for girls and young women who are at risk of entering into an abusive relationship, becoming a potential perpetrator within a relationship or are currently in an abusive relationship. Areas covered include: Making relationships work; Relationships in a digital world; Confidence; Manners & respect; Consequences; and Healthy relationships. 


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Essex County Council Youth Service

Essex County Council Youth Service
Essex Youth Service

Going along to a Youth Group near you is a great way to meet other young people, get support and try new things. Some of our centres have groups for all young people, others have groups focussed on sports, Duke of Edinburgh Award, music, support with life and learning, and more.

We have centres in Dunmow, Stansted and Saffron Walden offering an exciting programme of activities and opportunities.


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Essex County Fire & Rescue Service

Essex County Fire & Rescue Service
Home Safety Visits

We provide the occupier with general fire safety advice such as electrical and kitchen safety, as well as offering guidance on night time routines and a fire action plan. This will include how to summon the Fire Service and how to escape the property should a fire occur. Smoke alarms are also provided and fitted, at no cost to the occupier, if it is deemed necessary.  

*** During the COVID-19 outbreak home visits are limited to those people most at risk in their community.  We are able to provide telephone advice and guidance to less vulnerable people during this period ***


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Essex County Fire & Rescue Service

Essex County Fire & Rescue Service
Safe and Well Visits

Our trained Safe and Well Officers can provide advice and guidance in relation to fire prevention and home security, as well as signpost you to additional advice and support if you need it.  To keep yourself and your family safe at home, we recommend booking one of our free, personalised Safe and Well Visits. 

*** During the COVID-19 outbreak home visits are limited to those people most at risk in their community.  We are able to provide telephone advice and guidance to less vulnerable people during this period ***


This service offers home visit services

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Essex FCN - The Farming Community Network

Essex FCN - The Farming Community Network
FCN Essex

The Farming Community Network (FCN) is a voluntary organisation and charity that supports farmers and families within the farming community through difficult times.

Since 1995, we have helped thousands of people deal with a variety of issues, including financial difficulties, animal disease, mental health and family disputes. Our volunteers will "walk with" you and help you find a positive way through your problems - for as long as it is needed.


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Essex Home Help Service Ltd

Essex Home Help Service Ltd
Essex Home Help Service

Essex Home Help Service offers support within the home to the Elderly & Vulnerable people in Essex. Services include Housework, Shopping, Prescription Collections, Companionship and Sitting Service. All other requirements considered.Having worked for Age UK Essex Home Help Service for the past 17 years we understand how important it is for older and vulnerable people to be able to stay in their own homes to live an enjoyable and independent life.


This service offers home visit services

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Essex Restorative Justice Hub

Essex Restorative Justice Hub
Essex Restorative and Mediation Service

The Essex Restorative and Mediation Service works with people who have been involved in conflict, including criminal offences and anti-social behaviour. Restorative processes use communication between people who have been harmed, and have caused harm, to allow them to work towards positive outcomes in a safe environment.


This service offers home visit services

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Essex Safeguarding Adults Board

Essex Safeguarding Adults Board
Social Care Direct Helpline

You can call us for anything from straightforward information and advice about the abuse and the safety of adults in Essex; to the disclosure of a specific concern about your own safety of somebody that you know. Should you wish to report maltreatment of an adult in Essex we will take your concern seriously and ensure that it is investigated appropriately.

Help us to keep adults safe across Essex. Remember, ignoring abuse is not an option - Any person with knowledge of, or suspicion that a vulnerable adult may be at risk of abuse or is being abused must report their concerns.

Call the Social Care Direct line on 0345 6037630

 


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Essex Youth Service Young Carers Team

Essex Youth Service Young Carers Team
Essex Young Carers Service

Young carers are children and young people under 18 years old who provide regular and on-going care to another person who is physically or mentally ill, disabled or misuses substances. Young adult carers are aged between 16 and 24, and can also access support from this service. We offer free personalised support to young carers and their families that will be developed with you around your need for help and the caring you do. Referrals into the service can be made via the website detailed below.


This service offers home visit services

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Families in Focus

Families in Focus

Families in Focus aim to support children and young people with disabilities (aged 0-19) and their families by providing them with a range of services in West Essex. We provide helplines and advice to guide and support you as much as we can. Educational, DLA (Disability Living Allowance) Applications, and Social/Respite opportunities are included.


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Family Lives

Family Lives
Essex Family Wellbeing Support

We are excited to announce a new project in Essex called Essex Family Wellbeing Support targeting lone parents and parents of children with SEN, affected by the impact of Covid-19.  Online parenting groups via Teams and individual support by phone or Teams will provide emotional support and parenting strategies to boost parents' confidence, skills and coping mechanisms in supporting their family.

Please forward this onto relevant families and contacts you know/work with who may benefit from accessing this service. 


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Family Solutions

Family Solutions
Children and Families Hub

Family Solutions is a team within Essex County Council that provides a variety of support for families who are experiencing difficulties.  Family Solutions approach is to work alongside families on issues that they want to change, so the work undertaken varies from family to family.  We often support with issues such as family dynamics, parenting and the impact on families of things such as domestic abuse, mental health difficulties and substance misuse.  Most work is carried out in the community, often in family homes.  Family Solutions also runs several group work programmes.

The duration of the work undertaken varies according to need.  The average current length of work is 5 months.  Family Solutions’ work with a family never exceeds a year.

 


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Footy Addicts

Footy Addicts
Friendly Football Rodings Valley

Fun and friendly football for adults of all ages.    Come along and join us for a game at Rodings Valley High School.

No particular skills levels required - it's about joining in, having fun, making friends and enjoying a social game of football.   Balls, bibs and referee provided.

Please register online before attending your first session.   There is a small fee to help with operating costs.  Games normally start at 7pm and are on a Monday or Wednesday evening.

https://footyaddicts.com/football-venues/723-roding-valley-high-school-essex


IG10 3JA

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Freshwaters Christian Fellowship

Freshwaters Christian Fellowship

*** DUE TO LOCKDOWN RESTRICTIONS THE CENTRE IS UNABLE TO OPEN AT THE MOMENT ***

We are a Christian church that seeks to encourage Health and Wellbeing through our meetings, events and activities. This includes meetings for those wanting to explore the Christian faith; a group we run for senior's in partnership with Rainbow Services; group walks; & general support and encouragement


This service offers home visit services

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Frontline

Frontline
Advocacy Factsheet Epping

This fact sheet gives details of advocacy services. An advocate is someone who can speak on your behalf or who can support you to speak for yourself, especially in formal situations or when you don't feel very confident.

Advocacy doesn't always have to be provided by paid professionals. Often people take a friend or family member with them to important meetings to give moral support, and to speak for them if required.

Advocacy services give priority to the most vulnerable people, or those with the most complex issues who have no other appropriate form of support. If an advocacy service is unable to help, they may suggest other local organisations who can provide assistance.


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Frontline

Frontline
Befriending Factsheet Epping

This fact sheet gives details of local and national befriending services.  These services provide conversation and companionship in order to reduce isolation and loneliness.  Some services may also offer specific support to people managing long term illness or disability.


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Frontline

Frontline
Bereavement Factsheet Epping Forest

The death of someone we love can be one of the most difficult experiences of life.  Grief is a normal human response to a significant loss.  Grief is very personal and also unpredictable.  You may experience a wide variety of emotions and reactions you have never faced before.  This can be a painful and complicated process, sometimes medical advice or counselling can help.

Find local and national support services which include support for children, as well as those who have experienced the sudden death of a loved one.  These services are for anyone who has been bereaved of someone at any time.


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Frontline

Frontline
Complaints Factsheet Epping Forest

This fact sheet gives details of how to make a complaint about a health or social care provider; for example if you are unhappy about the care you have received from a doctor, dentist, optician, pharmacy, social care service, hospital or care home.


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Frontline

Frontline
Going Home from Hospital Factsheet Epping Forest

This leaflet gives information about the discharge process from Princess Alexandra Hospital as well as information on organisations and services available locally that can help you once you return home.


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Frontline

Frontline
Keeping Warm Factsheet Epping Forest

This factsheet gives information on local services and national schemes which can help you stay warm and well in winter, together with ways to be more energy efficient and save money on your bills.

The information includes obtaining fuel benefits, keeping well and avoiding falls, reducing bills and improving energy efficiency, home improvements for a warmer home, accessing the Lifeline community alarm and what to do in an emergency.


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Frontline

Frontline
Planning Ahead Factsheet Epping Forest

This factsheet gives you information about planning for later life. This can be difficult but can help you stay in control of how you are cared for and ensure that your dependents are provided for after your death. 


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Frontline

Frontline
Redundancy Factsheet Epping Forest

This factsheet provides lots of information on your options if you have been made, or are likely to be made, redundant.  Sections include; help in getting a new job (including CV writing, interview tips etc), redundancy pay and entitlements, claiming benefits, help in paying your rent or mortgage, advice about debts, making a career change, and ongoing support.  


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Frontline

Frontline
Travelling Options in Epping

This fact sheet gives information on transport options in Epping including non emergency transport to hospital and medical appointments. It also provides information on the help available to pay for travel to medical appointments. 


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Frontline

Frontline
Victim of Crime Factsheet Epping Forest District

This fact sheet gives the details of national services that offer support for victims of different types of crimes. This may be one-to-one support with drop-in sessions, counselling, therapy, or community orientated organisations that provide practical help.


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Grant A Smile CIC

Grant A Smile CIC
Grant A Smile

We help to improve the quality of life of parents and families battling chronic illness, by offering a CLEAN and healthy home for FREE! We declutter, do gardening, wish dishes, vacuum etc. We don’t stop there! We do all we can to grant very special wishes to the unsung heroes - their children.


This service offers home visit services

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Harlow and Epping Forest Breathe Easy

Harlow and Epping Forest Breathe Easy

To provide support for patients, carers and their families. To increase awareness and understanding of all forms of lung disease. Staff from the clinical respiratory team also attend the meetings and provide advice and support on any respiratory issues. A place to meet people with similar conditions and gain support.


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Harlow Stroke Support Group

Harlow Stroke Support Group
Harlow Stroke Support - Rehab Centre

HSSRC offer non-medical rehabilitation, and help and support to Stroke Survivors, and their family and carers.

The charity has been operating in Harlow and surrounding areas for the past 20 years to support people to overcome the barriers faced following a stroke, such as feelings of isolation, loss of confidence and concerns about the future.


This service offers home visit services

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Harlowsave Credit Union

Harlowsave Credit Union

We are a not for profit community bank offering accessible banking services, savings accounts and affordable loans for people living or working in Essex or East Hertfordshire. We specialise in helping people in financial difficulty by offering money management advice and affordable loans.


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Headway Essex

Headway Essex
Support for Adults with Traumatic and Acquired Brain Injury

We are able to give informed practical advice or facilitate more expert support as required. Support workers provide direct, emotional or practical support and informal counselling. We aim to educate the person and the carer about brain injury. We identify the individual and family needs and facilitating actions through Headway Essex resources or external agencies or professionals to ensure equipped support.


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Headway Essex

Headway Essex
Headway Essex Support Groups

As a charity, our mission is to ensure that everyone in Essex living with an acquired brain injury can live a fulfilling life and that families and carers are better able to cope within their caring roles.

Many people who have a brain injury find our support group meetings very beneficial. The groups provide you with an opportunity to meet others who have a brain injury, to share information and to hear from experts in brain injury care and rehabilitation.

If you have not attended one of our groups before, you will need to contact the community support team  to pre-register your attendance.


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Healthwatch Essex

Healthwatch Essex
Healthwatch Essex Information Service

We provide information about health and care services in Essex. We also help people to find out about, access and navigate health and social care services.


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Healthy Living Healthy Lives CIC

Healthy Living Healthy Lives CIC
Chat, Connect, Create

Social get together for adults in the Ongar community.  A time to chat, craft, play board games - make new friends and acquaintances.   

Residents outside Ongar can attend, but must have own transport to location.

NB - due to COVID restrictions we are restricting numbers per session due to space to operate safely.  Therefore it is important that ANY referrals include an email address (person being referred or an agreed contact) so a booking can be made.


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